Security

Welcome! To ensure a secure and productive start at Caribou, let's quickly review some essential IT policies and how to get support.

1. Mobile Device Policy (MDM)

If you use your personal phone or tablet for Caribou work, our Mobile Device Management (MDM) creates a secure, separate Caribou partition on your device.

• This keeps company data secure and separate from your personal information.

• Upon departure from Caribou, this partition and all company data will be remotely removed, leaving your personal data untouched.

2. Password & Account Security

Strong password practices are crucial for your account's security.

• Your Caribou password must be at least 12 characters long and include uppercase, lowercase, numbers, and special characters.

• You'll update your password annually.

• Multi-Factor Authentication (MFA) is required for added security; we'll help you set this up today.

3. Acceptable Use Policy (AUP)

Our AUP guides the responsible use of all Caribou IT resources, including your equipment, networks, and software.

• Business Use Primary: All IT resources are primarily for business purposes. Limited personal use is okay if it doesn't interfere with your work or violate policies.

• No Unauthorized Software: Do not install software on company devices without IT approval. Submit a Jira ticket for any software requests.

• Monitoring: Be aware that usage of company IT resources may be monitored for security and compliance.

4. Data Privacy & Handling

Protecting Caribou's and our customers' data is everyone's responsibility.

• Confidentiality: Treat all company and customer data as confidential. Only access what's needed for your job.

• Secure Storage: Store all company files on approved Caribou systems (e.g., Google Drive), not personal devices or unauthorized cloud services.

• Reporting Incidents: Immediately report any suspected data breaches or security incidents to the IT Help Desk.

5. Getting IT Help & Support

We're here to help with any IT challenges!

• Non-Urgent Issues: Submit a ticket via the Jira Service Desk (link in "Caribou Links" in Chrome). This is the best way to get help for most requests.

• Urgent Issues: For critical, widespread issues preventing work, message #emergency-it-support in Slack. Please reserve this for true emergencies.

6. Key Local Contacts (Denver & Phoenix)

For local office-specific support, here are your contacts:

• Brooke: Executive Assistant & Workplace Coordinator for the Denver office.

• Lawrence Sandridge: Contact for the Phoenix Sales Office.

Any questions about these policies or how to get support?